Front Office ensures direct interaction with the customer with primary goal being the communication, handling complaints and creating strategic solutions to improve the overall customer experience.
Managing these interactions is an important part of your company's financial activity. By providing this service, the company supervises and supports its staff, including hospitality, security and box office staff in order to ensure an optimal customer service.
Back Office is the set of tasks, activities, positions and processes aiming at providing support to the management of the company.
Moreover, handles internal support tasks and collaborates with the accounting and the HR dpt., as they handle specific requirements regarding the customers.
Back Office services are managed by the company based on the information provided by the Front Office departments by calculating customer satisfaction through our plans, with information obtained from the interaction and abidance with the service standards by the employees.